…ALL PAST QUESTIONS AND ANSWERS UP TO DATE

…ALL PAST QUESTIONS AND ANSWERS UP TO DATE

HCM438 - Hospitality Supervision and Quality Control (october-2019)

For quick transfer, pay to the account below. Once your payment it successful kindly send the “PAST QUESTION” you need, your “ACCOUNT NAME” and “EMAIL ADDRESS” to 08058135496 or click on the Green Support BUTTON above to send via WhatsApp.

GTBank [Current Account]

Peelex Tech Solutions
0641177696

Noun Past Questions For HCM438 – Hospitality Supervision and Quality Control. Locate the download button below to download the Noun Past Questions for HCM438 – Hospitality Supervision and Quality Control.

NATIONAL OPEN UNIVERSITY OF NIGERIA
University Village, Nnamdi Azikiwe Expressway, Plot 91, Cadastral Zone, Jabi, Abuja
Faculty of Agricultural Sciences, Dept. of Agricultural Economics and Extension
PoP Exam Question October/November, 2019
Course Code: —- HCM 438 
Course Title: — Hospitality Supervision and Quality Control
Credit Unit: —-2
Total Score: —-70 Marks
Time Allowed: – 2 Hrs
Instruction: Answer compulsory question 1 (25 mks) and any three (3) questions (15 mks each)
Question One
a. Define Hotels (3 mks)
b. Give four (4) classifications of hotels based on location. (4 mks)
c. Briefly explain each classification of the hotel as mentioned above (in 1b) (8 mks)
d. Explain six (6) benefits of staff planning (6 mks)
e. Mention four (4) benefits of the use of the centralized form of recruitment in the hospitality industry (4
mks )
Question Two
a. What is staff planning? (5 mks)
b. Enumerate any two (2) key elements of staff planning (4 mks)
c. As a hotel Manager, give four (4) reasons, the rationale for staff planning in your organization.(6 mks)
Question Three
a. Explain the term, recruitment process in an organization (4 mks)
b. Briefly explain the process of recruitment in an organization (4 mks)
c. Explain the meaning of a centralized recruitment (3 mks)
d. Explain how an organization can ensure an effective recruitment process (4 mks)
Question Four
a. What is Hotel Training ? (5 mks)
b. Mention four (4) general principles of training in the hospitality industry (4 mks)
c. Explain the role of training in improving the quality of service in a hotel. (6 mks)
Question Five
a. Briefly explain the term, ‘Leadership’ (5 mks)
b. Identify four (4) attributes of a good leader (4 mks)
c. List and describe four (4) popular types of leadership style (6 mks)
Question Six
a. What is quality in the hospitality industry? (4 mks)
b. Mention and describe two (2) quality – related functions in a business (5 mks)
c. Briefly explain four (4) basic functions of supervisors in a hotel business (6 mks)

https://pastquestionsforum.com/download/pad868-comparative-public-administration-november-2018/

Reviews

There are no reviews yet.

Be the first to review “HCM438 – Hospitality Supervision and Quality Control (october-2019)”

Your email address will not be published. Required fields are marked *

Q & A

There are no questions yet

Ask a question

Your question will be answered by a store representative or other customers.

Thank you for the question!

Mail

Your question has been received and will be answered soon. Please do not submit the same question again.

Error

Warning

An error occurred when saving your question. Please report it to the website administrator. Additional information:

Add an answer

Thank you for the answer!

Mail

Your answer has been received and will be published soon. Please do not submit the same answer again.

Error

Warning

An error occurred when saving your question. Please report it to the website administrator. Additional information:

Table of Contents

JAMB Past Questions
Free Jamb Past Questions

Join today!

Earn extra income online sell your materials here

Our agent programme allows you to post your Exam preparatory materials on our website and earn commissions on every sell.

MORE OPTIONS

Purchase Help

Payment Via Bank Transfer

Payment With Your Atm Card