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NATIONAL OPEN UNIVERSITY OF NIGERIA
Plot 91, Cadastral Zone, Nnamdi Azikiwe Express Way, Jabi – Abuja FACULTY OF MANAGEMENT SCIENCES DEPARTMENT OF PUBLIC ADMINISTRATION
COURSE CODE: MPA855
COURSE TITLE: Performance Measurement and Management CREDIT UNIT: 2
INSTRUCTION: 1. Indicate your Matriculation Number clearly.
2.Attempt question one (1) and any other two (2) questions; three questions in all.
3.Question one (1) is compulsory and carries 30 marks, while the other questions carry 20 marks each.
4.Present all your points in a coherent and orderly Manner.
TIME ALLOWED: 2 Hours
1.a. Define performance measurement 5 marks
b.Lucidly clarify five purposes and state five characteristics of performance measurement. 10 marks
c.Examine in phases how the process of Performance Measurement evolves.
2.Performance measurement cannot achieve its essence without core tools. Identify and discuss these tools. 20 marks
3.Elucidate critically the benefits associated with measuring performance in organisations. 20 marks
4a. Enumerate Six (6) performance measurement methods. (5 marks)
b. Explain at least six performance measurement methods. (15 marks)
5.Briefly explain each of the following concepts: (5 marks each)
a. Expectancy theory b. S.M.A.R.T c. Management by objectives
d. The appraisal interview. (20 Marks)