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HCM434 - LODGING FACILITIES MANAGEMENT (october-2019)

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NATIONAL OPEN UNIVERSITY OF NIGERIA
University Village, Nnamdi Azikiwe Expressway,
Plot 91, Cadastral Zone, Jabi, Abuja Faculty of Agricultural Sciences,
Dept. of Agricultural Economics and Extension PoP Exam Question October/November, 2019

Course Code HCM 434
Course Title LODGING FACILITIES MANAGEMENT
Credit Unit: 2
Total Score 70 Marks
Time Allowed: – 2 Hrs
Instruction: Answer compulsory question 1 (25 mks) and any three (3) questions (15 mks each)

Question One
a. Describe in general, the concept of management in lodging facilities (6 mkss)
b. Mention and explain the three (3) departments in Lodging facilities (9 mks)
c. Explain what you understand by span of control (5 mks)
d. Explain the aim of mission statement (5 mks)

Question Two
a. Comprehensively define the term Planning (5 mks)
b. Using examples explain the first step in planning (4 mks)
c. What is policy? (6 mks)

Question Three
a. Enumerate any six (6) factors to consider in staging a special event (6 mks)
b. Discuss any four (4) of the factors enumerated in 3a above (6 mks)
c. State two (2) benefits of Staging a Special event (3 mks)

Question Four
a. Define the meaning of hospitality service (3 mks)
b. Enumerate and explain four (4) benefits of hospitality Services (8 mks
c. Explain the term ‘control’ in organization (4 mks)
Question Five
a. Explain pattern of authority (5 mks)
b. What do you understand about coordination of activities? (4 mks)
c. What is Hotel Leadership? (6 mks)

Question Six
a. Define facilities management (4 mks)
b. Identify any seven (7) functions of facilities management (7 mks)
c. Advance four (4) benefits of planning in an organization (4 mks)


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